Sensi™ Smart Thermostat C-wire Kit

Description

Most smart thermostats today that are Wi-Fi enabled or have a color touch screen may require constant power through a thermostat C-wire. This ensures your thermostat has a continuous flow of power to function properly. There may be a few smart thermostat models that don’t require a C-wire and can operate with batteries. You should always ensure proper wiring as needed for your HVAC system and corresponding thermostat (with or without a C-wire). Check your HVAC system compatibility to see if you need a C-wire for your smart thermostat.

This common wire kit eliminates the need to run a new wire throughout your home. Installation is easy. Watch the videos below for more info.

For use with the Sensi Touch 2 Smart Thermostat. The Sensi Smart Thermostat doesn’t require a C-wire for most applications.

Does not work with 2-wire systems

The Sensi™ Smart Thermostat works with HVAC equipment found in most homes and does not require a common wire (C-wire) in most applications. A C-wire is only required for heat only, cool only and heat pump systems.

For the Sensi™ Smart Touch 2 Thermostat, all system types require a common wire (C-wire).

C-wire help made simple.

Do I need a C‑wire?

If you're wondering what a C-wire is or how to look for one, you’ve come to the right place. Our step-by-step videos will guide you through the process and answer all your questions.

Basic C-wire introduction

Learn about the basics of common wire installation by watching this video. You will also be guided on how-to and when-to connect C-wires to thermostats. It also shows three different scenarios to choose which methods works best for you.

Finding and using an unused wire as a C-wire

Sensi Thermostats require a common wire to complete installation. This video will guide you in checking if you have a common wire, or an unused common wire from your previous thermostat that you can use to install your Sensi Thermostat.

Using the G-wire as a C-wire

If you can not find an unused wire or common wire, you can also use for fan wire or G-wire as a common wire. This video serve as a second option in common wire installation.

Installing Common Wire Maker Kit

If there is not an extra unused wire running from the thermostat to the furnace, and using the G-wire as a common wire is not an option, in most cases, installing a Common Wire Maker Kit is the best solution.

Shipping & Returns

General Item Returns

Eligible Time Period: 30 days from delivery date

Non-Eligible Items: opened or installed thermostats and items that are not in original condition.

We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. See Returns Process below.

Incorrectly Shipped Orders

Eligible Time Period:

Inspect your order within 2 business days from delivery date. If you received items you did not order, we will either send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.

Damaged Item Returns

Eligible Time Period:

Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within 2 business days of delivery date. AMCG will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AMCG prior to a replacement being sent. AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.

Defective Item Returns (Smart Thermostats)

If smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See Below.

Defective Google Nest:

Chat

Call: 1.855.469.6378

Defective ecobee:

Call: 1.877.932.6233

Email: support@ecobee.com

Defective Emerson:

Support: https://sensi.emerson.com/en-us/support

Call: 1.888.605.7131

Defective Honeywell:

Chat

Call: 1.800.633.3991

Returns Process

You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).

Items must be returned within 45 days of invoice to be eligible for credit.
Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund.
AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMCG.
Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the JCP&L Marketplace you can also submit a return request but visiting your My Account page.

Shipping

Orders typically ship within two business days of successful payment processing. You will receive a shipping confirmation once the order ships which will include a tracking number. If you do not receive a shipment confirmation within 1 week or your package within 2 weeks, feel free to contact customer support.

The store is set up to only allow for shipping to your JCP&L service address and all products purchased must be installed at this service address. If you need to request shipping to a location other than your JCP&L service address, please contact customer support at jcplmarketplace@amconservationgroup.com or (855) 678-5483 before placing your order. Note that we do not ship to PO boxes or anywhere outside of the JCP&L service territory.

A confirmation email will be sent with the tracking code after your order has shipped.

Products may ship separately.

For any questions regarding returns or shipping please call (855) 678-5483.

Specifications

Product Specifications:

Category:

Smart Thermostats

Compatibility:

Sensi Touch smart thermostat

Compatibility:

Sensi smart thermostat