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Frequently Asked Questions

What is the JCP&L Marketplace?
 
The JCP&L Marketplace is an online marketplace that offers JCP&L customers energy saving products. The Store offers energy efficiency products at near-wholesale prices that already include incentives, eliminating the need for you to complete a separate rebate application.
 
Why is JCP&L offering energy saving products?
 
The JCP&L Marketplace is one of many efforts we have launched to give customers the tools to make a real difference in their energy use and costs.The environment also benefits. Helping our customers use less energy reduces the need for us to run older, less efficient power plants, and can also help delay the need to build new plants.
 
Are there compliance requirements for products purchased on the JCP&L Marketplace?
 
Yes. Purchasers of products from the store must agree to comply with the following:
 
  • You will install the products in accordance with the respective product installation requirements found on each product page.
  • You will install the products at the premise address associated with the account number under which the products are purchased.
  • You will not resell any products purchased from the JCP&L Marketplace?.
How and where can I recycle CFLs?
 
Please visit the EPA website for suggestions on recycling CFLs.
 
How long will it take to receive an item on backorder?
 
If products are backordered, AM Conservation Group will provide an estimated ship date during the checkout process and by email.
 
Which products are eligible for instant discounts?
 
Most of the products offered on the JCP&L Marketplace are eligible for instant discounts. The discounts are applied instantly for eligible customers and no paperwork is required. 
 
Is there an application process for the instant discounts?
 
No, there is no application process needed for the JCP&L Marketplace instant discounts. The discounts are instantly applied at the point of sale.
 
Why do you need to verify my account?
 
Account verification is necessary to ensure that the rebates are available to customers with an active and eligible JCP&L account.
 
Is there a minimum and maximum amount I can buy?
 
Yes, the instantly-discounted products have limits on the amount you can purchase per account.
 
They are as follows:
 
• LEDs - 25 LEDs (not packs) per electric account (includes smart LEDs and holiday lights)
Smart Thermostats - 2 thermostats per electric account
Advanced Power Strips - 5 power strips per electric account
Air Purifiers - 2 units per electric account
LED Nightlights - 6 nightlights per electric account
 
  
How do I login or register?
 
You can login or create an account by clicking Sign In or Create An Account in the top right corner of the screen.
Please note that your JCP&L Marketplace login is not the same as your JCP&L login.
 
Is my account username and password the same as my JCP&L login?
 
No, you will need to create a new JCP&L Marketplace account with a separate username and password. If you have previously created an account but forgot your password, you can request an emailed password reset.
 
Click Sign In or Create An Account in the top right corner of the screen and click on the “Forgot password?” link.
 
How do I view my order history?
 
Click Sign In or Create An Account in the top right corner of the screen and log into your account.
 
Is there an option to have my purchase added to my utility bill?
 
No, there is not an on-bill financing option. A credit card must be used at checkout to make a purchase.
 
How do I know if my order was received?
 
After your order is placed, you will receive an order confirmation email to the email you used while registering for your account. Once your order has shipped, you will receive another email with your tracking number.
 
Whom do I contact if I have questions about my order?
 
If you placed an order at the JCP&L Marketplace, please call (855) 678-5483.
 
What are the shipping and handling rates?
 
The JCP&L Marketplace has free shipping and handling on orders totaling $49.00 or greater. Orders less than $49.00 have a flat fee of $5.00. Order totals are calculated after all discounts and rebates are applied and before sales tax.
 
Can my purchases be shipped to another address other than my JCP&L service address?
 
The store is set-up to only allow for shipping to your JCP&L service address. Please contact us at (855) 678-5483 should you need to ship to your JCP&L account mailing address instead of the service address. Note that we do not ship to PO boxes or outside of the JCP&L service territory.
 
Can I enter a different billing address other than my JCP&L service address?
 
If you need to use a different billing address when checking out, you may request us to add another address to your JCP&L Marketplace, account by calling (855) 678-5483.
 
What forms of payment can I use in the JCP&L Marketplace?
 
AM Conservation Group will accept payment by MasterCard, VISA, or American Express. All transactions are in U.S. dollars.
 
Who is AM Conservation Group (AMCG)?
 
AMCG has been helping all people use the world's most precious resources more efficiently since 1989. AMCG is one of the most expansive conservation suppliers in the industry. JCP&L chose to collaborate with AMCG because AMCG's high level of service makes it easy for our customers to purchase energy saving items through the JCP&L Marketplace.
 
When I make a purchase, who does the charge come from?
 
The charge on your credit card will come from Worldpay, the JCP&L Marketplace credit card processing vendor.
 
How long will it take for my order to arrive?
 
Orders will ship in an average of two business days of successful payment processing.
 
 
General Item Returns
 
Eligible Time Period: 30 days from delivery date
 
Non-Eligible Items: opened or installed thermostats and items that are not in original condition.
 
We want you to be satisfied with the products purchased from us, but are unable to ref und products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible f or returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay f or the order. See Returns Process below.
 
Incorrectly Shipped Orders
 
Eligible Time Period: Inspect your order within 2 business days f rom delivery date. If you received items you did not order, we will either send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order f or the correct merchandise within one business day.
 
Damaged Item Returns
 
Eligible Time Period: Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within 2 business days of delivery date. AMCG will ship replacements at no cost.
 
If a smart thermostat, arrives damaged due to shipping, it will need to be returned to AMCG prior to a replacement being sent. If a product doesn't appear to be damaged from shipping but instead a not working properly due to a manufacturer's defect, please follow the steps below under, Defective Item Returns.
 
AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.
 
Defective Item Returns (Smart Thermostats)
 
If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See below.
 
Defective Google Nest:
Call: 1.855.469.6378
 
Defective ecobee:
Call: 1.877.932.6233
Email: support@ecobee.com
 
Defective Emerson: 
Call1.888.605.7131
 
Defective Honeywell:
Call:1.800.633.3991
 
Returns Process
 
You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
 
  1. Items must be returned within 45 days of invoice to be eligible for credit.
  2. Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund.
  3. AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order f or returned material to be received at AMCG.
  4. Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label.
 
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the JCP&L Marketplace you can also submit a return request but visiting your My Account page.
 
Shipping
 
We only can ship to your JCP&L service address.
 
A confirmation email will be sent with the tracking code after your order has shipped.
 
For any questions regarding returns or shipping please call (855) 678-5483.