General Item Returns
     
    Eligible Time Period: 30 days from delivery
                date
     
    Non-Eligible Items: opened or
            installed thermostats and items that are not in original condition.
     
    We want you to be satisfied with the products purchased from us, but are unable to
        refund products that have been installed, for which the original packaging has been
            destroyed, or that are otherwise not in original condition and resalable. You are
            responsible for returning products in a safe, unbroken condition, so please pack returns
            carefully. You may want to insure returns of valuable merchandise. Upon receipt a
            credit equal to the product purchase price will be issued to you through the same payment
            method you used to pay for the order. See Returns Process below.
     
    Incorrectly Shipped Orders
     
    Eligible Time Period: 
     
    Inspect your order within 2 business days from delivery date. If you received items you
            did not order, we will either send you a prepaid FedEx shipping label for you to return the
            incorrectly shipped merchandise. We will ship a new order for the correct
            merchandise within one business day.
     
    Damaged Item Returns
     
    Eligible Time Period: 
     
    Inspect your order within 2 business days from delivery date. If an order has arrived
            damaged you should notify the supplier, AM Conservation Group (AMCG), within 2
            business days of delivery date. AMCG will ship replacements at no cost. Some items, such as
            smart thermostats, will need to be returned to AMCG prior to a replacement being sent. AMCG
            will notify you if any of the damaged items need to be returned and will send you a prepaid
            FedEx shipping label to do so.
     
    Defective Item Returns (Smart Thermostats)
     
    If smart thermostat is deemed truly defective by the manufacturer, NOT incompatible,
            contact the thermostat manufacturer to discuss replacement. See Below.
    
     
    Defective Google Nest:
    
    Call: 1.855.469.6378
     
    Defective ecobee: 
    Call: 1.877.932.6233
    Email: support@ecobee.com
          
     
 
    Defective Emerson:
    
    Call: 1.888.605.7131
     
    Defective Honeywell:
    
    Call: 1.800.633.3991
     
    Returns Process
     
    You may request
            a return of most new, unopened items within 30 days of
            delivery for a full refund. AMCG will pay the return
            shipping costs if the return is a result of our error (you received an incorrect
            or damaged item, etc.).
     
    
        
            - Items must be returned within 45 days of invoice to be eligible for credit.
- Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and
                    in the original packaging to be eligible for a refund.
- AMCG will send you Return Merchandise Authorization (RMA) documentation which must
                    be placed inside the
                return shipment package and RMA
                    number printed on each package in order for returned material to be received
                at AMCG.
- Return shipping cost is the responsibility of the customer unless the return is a result of an
                    error made by AMCG, in which case, AMCG will send you
                    a FEDEX shipping label.
 
     
    If you need to return an item, please Contact Us with your
            order number and details about the product you would like to return. We will respond quickly
            with instructions for how to return items from your order. If you have created an account
        on the JCP&L Marketplace you can also submit a return request but visiting
            your My Account page.
     
    Shipping
     
    Orders typically ship within two business days of successful payment
            processing. You will receive a shipping confirmation once the order ships which will
            include a tracking number. If you do not receive a shipment confirmation within
            1 week or your package within 2 weeks, feel free to contact
        customer support.
    
 
    The store is set up to only allow for shipping to your
            JCP&L service address and all products purchased must be
        installed at this service address. If you need to request shipping to a location
            other than your JCP&L service address, please contact
            customer support
            at jcplmarketplace@amconservationgroup.com or (855)
        678-5483 before placing your order. Note that we do not ship to PO boxes or anywhere outside of
        the JCP&L service territory.
     
    A confirmation email will be sent with the tracking code after your order has
        shipped.
     
    Products may ship separately.
     
    For any questions regarding returns or shipping please call (855)
            678-5483.