General Item Returns
Eligible Time Period: 30 days from delivery
date
Non-Eligible Items: opened or
installed thermostats and items that are not in original condition.
We want you to be satisfied with the products purchased from us, but are unable to
refund products that have been installed, for which the original packaging has been
destroyed, or that are otherwise not in original condition and resalable. You are
responsible for returning products in a safe, unbroken condition, so please pack returns
carefully. You may want to insure returns of valuable merchandise. Upon receipt a
credit equal to the product purchase price will be issued to you through the same payment
method you used to pay for the order. See Returns Process below.
Incorrectly Shipped Orders
Eligible Time Period:
Inspect your order within 2 business days from delivery date. If you received items you
did not order, we will either send you a prepaid FedEx shipping label for you to return the
incorrectly shipped merchandise. We will ship a new order for the correct
merchandise within one business day.
Damaged Item Returns
Eligible Time Period:
Inspect your order within 2 business days from delivery date. If an order has arrived
damaged you should notify the supplier, AM Conservation Group (AMCG), within 2
business days of delivery date. AMCG will ship replacements at no cost. Some items, such as
smart thermostats, will need to be returned to AMCG prior to a replacement being sent. AMCG
will notify you if any of the damaged items need to be returned and will send you a prepaid
FedEx shipping label to do so.
Defective Item Returns (Smart Thermostats)
If smart thermostat is deemed truly defective by the manufacturer, NOT incompatible,
contact the thermostat manufacturer to discuss replacement. See Below.
Defective Google Nest:
Call: 1.855.469.6378
Defective ecobee:
Call: 1.877.932.6233
Email: support@ecobee.com
Defective Emerson:
Call: 1.888.605.7131
Defective Honeywell:
Call: 1.800.633.3991
Returns Process
You may request
a return of most new, unopened items within 30 days of
delivery for a full refund. AMCG will pay the return
shipping costs if the return is a result of our error (you received an incorrect
or damaged item, etc.).
- Items must be returned within 45 days of invoice to be eligible for credit.
- Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and
in the original packaging to be eligible for a refund.
- AMCG will send you Return Merchandise Authorization (RMA) documentation which must
be placed inside the
return shipment package and RMA
number printed on each package in order for returned material to be received
at AMCG.
- Return shipping cost is the responsibility of the customer unless the return is a result of an
error made by AMCG, in which case, AMCG will send you
a FEDEX shipping label.
If you need to return an item, please Contact Us with your
order number and details about the product you would like to return. We will respond quickly
with instructions for how to return items from your order. If you have created an account
on the JCP&L Marketplace you can also submit a return request but visiting
your My Account page.
Shipping
Orders typically ship within two business days of successful payment
processing. You will receive a shipping confirmation once the order ships which will
include a tracking number. If you do not receive a shipment confirmation within
1 week or your package within 2 weeks, feel free to contact
customer support.
The store is set up to only allow for shipping to your
JCP&L service address and all products purchased must be
installed at this service address. If you need to request shipping to a location
other than your JCP&L service address, please contact
customer support
at jcplmarketplace@amconservationgroup.com or (855)
678-5483 before placing your order. Note that we do not ship to PO boxes or anywhere outside of
the JCP&L service territory.
A confirmation email will be sent with the tracking code after your order has
shipped.
Products may ship separately.
For any questions regarding returns or shipping please call (855)
678-5483.
US Dollars
